About the Client- http://www.certifiedplus.com/
Austin, TX -- CertifiedPLUS is the leader in the Appearance Protection services industry. Their Appearance Protection Programs provide you with a variety of plans designed to help keep your new or used car looking great while also protecting the resale value.
Business Challenge- CertifiedPLUS, as a young but rapidly growing company, lacked the information technology infrastructure to effectively manage their customers, member dealerships, technicians, claims, and other critical data. Relying on an outsourced (expensive) call center in Michigan with limited reporting capability, they were desperately in need of a more efficient way to manage their data.
How PROACE Helped- PROACE, after analyzing the business requirements, developed a database system using SQL Sever to act as the central depository of all of the data. Administrative interface was then developed using MS Access to query the data and generate ad-hoc reports. In addition, a comprehensive web interface was developed to the data to empower customers, member dealerships, and technicians their own portal for submitting claims, managing payment, approving repair requests, and much more.
Administration Portal allows CertifiedPLUS employees to log into the system and view all information from all other portals. Within this system their staff may also approve repair requests, assign technicians to specific repair claims, add new users, edit existing users and much more.
Customer Portal allows customers who have signed up for a CertifiedPLUS service plan to access their information via the internet. Customers may also submit claims via their portal. When a customer submits a claim via the web, CertifiedPLUS immediately receives notice by e-Mail.
Agent Portal allows agents who are approved by CertifiedPLUS to access their information as well as add Sub-Agent contact information. Agents have the ability to sign up Dealerships, whom must be approved by CertifiedPLUS.
Technician Portal allows technicians to log into the system and view their repair claims and also the statuses of the claims. Technicians may then print out repair forms for the customer to sign off on upon completion of repair claim.
Technology: .NET framework, SQL Server database engine, MS Access reporting
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